Shipping & returns

Shipping Policy

At Greenfield Bio, we are dedicated to providing you with a seamless and transparent shipping experience. Below is an overview of our shipping, lead times, and exchange policies to ensure clarity throughout your order process.

Processing Time

Private Labeling Orders: These products require a 2-3 month lead time for customization, including formulation, packaging, and quality checks. We will keep you updated throughout the process.

In-Stock Items: Products that are available in stock will be dispatched within 48 hours of receiving your order.

Seasonal & Custom Orders: For products subject to seasonality or special requirements, we will contact you via email or WhatsApp to provide an estimated delivery time and necessary updates.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order. You will be notified of the total shipping charges during the checkout process.

Shipping Methods

We offer a range of shipping options, including air and ocean freight for international orders.

Domestic orders within Sri Lanka are typically delivered within 1-3 business days. International deliveries usually take 5-14 business days, depending on the destination.

Customs, Duties, and Clearances

Any customs duties, taxes, or clearance charges incurred at the destination are the responsibility of the customer. These fees are not included in the shipping cost and must be settled by the customer upon arrival of the goods in the destination country.

Import Documentation: Customers are also responsible for obtaining and providing any necessary documentation required for the import of organic products. This may include certifications, permits, or other regulatory paperwork.

For any clarification or guidance on required documentation, please reach out to our sales team at [sales@fairtradeorganicteas.com], and we will assist you in the process.

Delivery Times

In-Stock Orders: Domestic deliveries typically arrive within 1-3 business days.

Private Labeling Orders: These orders are expected to be delivered within 2-3 months once production and packaging are complete.

International order delivery times typically range from 5-14 business days.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email so you can track the progress of your shipment.

Exchange & Returns Policy

Product Quality Assurance

We take pride in the quality of our products. If you receive any damaged or incorrect items, please contact us within 7 days of delivery for assistance.

Exchanges

We accept exchanges for defective or incorrect items within 14 days of delivery. The products must be unused and unopened. For private-label and custom orders, exchanges may only be possible in the case of manufacturing defects.

Return Process

To initiate a return, please contact our customer service team at [support@fairtradeorganicteas.com] with your order details and photos of the issue.

Once the product is returned and inspected, we will process the return. Please allow 5-7 business days for this process.

Refunds

Refunds will be issued to the original payment method once the returned product is inspected and approved. Please note that shipping charges are non-refundable unless the product was defective or incorrect.

Customer Support

If you have any questions regarding shipping, customs, import documentation, returns, or exchanges, please contact our team:

Email: [support@fairtradeorganicteas.com] for general inquiries

Sales Team: [sales@fairtradeorganteas.com] for questions about documentation and import requirements

Phone: +94 71 4 220 094

Live Chat: Available on our website